Anyone who tells you arbitration contracts are not valid is a liar and the court does require for them to be enforced. When it comes to business, you can have the employees and clients agree to arbitration contracts so that you can limit your legal risk. It is not uncommon to see people resort to class actions when suing a particular company but if the clients and team of employees you are working with has signed arbitration agreements with you it means they will not have such options which gives you a chance to resolve the matter in a predictable and more effective way. The class actions are usually started by people who have been wronged by a particular company and their compensation is low which is why they gang up in large numbers in order to make sure the compensation is high and even if this is good for them and their plaintiff it is not going to be great for you which is why you ought to find a way to ensure you do not suffer such. When a civil litigation is taken to court, the choice of the judge to take over is usually random. It does not matter if one side does not like the judge and a change cannot be done unless the circumstances are urgent. However, in arbitration, the parties will be free to choose who the arbitrator will be. Even in cases whether the parties cannot agree on who to take over, the choices can be ranked according to their likability and then one in the highest position picked.
Rarely are court proceedings changed and the protocol has to be followed even if the circumstances do not sit well with you. This is not the case with arbitration rules which means you will be dealing with a simplified process. There are rules to govern the arbitration process but they are not that complex. This takes games out of the equation and each party can concentrate on getting what it wants in the open.
Cases which are taken to trial can take years and even decades to be resolved. This is the last thing a business person wants because this can taint the reputation of the firm. Arbitration will see the cases resolved faster and in a more streamlined manner. Given that the arbitrator cannot precede a motion for summary judgment or dismissal, all the efforts will be in finding an amicable solution instead of preparing for such motions. The time limit these cases have is usually shorter than the normal court proceedings and there are no discoveries which means you can be done with the case in a short time. For best results, you should hire a lawyer for this process.